Improve your communication skills for better time management, greater patient compliance and improved patient satisfaction.
The ASA Masterclass series is designed to address the challenges of managing in the modern environment and includes streams that focus on leadership, communication, team building and managing the healthcare environment to enhance the patient experience.
Participant numbers are limited to 25 to enable an interactive and personal experience with practical take home techniques.
Communication: Friday 20th August 2010, 9.00am – 5.00pm at Sydney Hilton.
Mastering difficult patient interaction - This session provides a solution-focussed approach to enhance the effectiveness and ease of dealing with difficult patients. These situations can cause considerable stress for the healthcare professional yet are often unavoidable. Without training and skills, many professionals either surrender to the aggressor or find it difficult to communicate their point of view for fear of escalating conflict.
Skills for the healthcare environment - Good communication can be very difficult. This session will help you improve your communication skills for better time management, greater patient compliance and improved patient satisfaction. Research proves healthcare professionals can reduce risk of litigation by improving communication skills and better managing patient expectations, in addition to increasing patient satisfaction and health outcomes.